Victory for Airline Customer Service Agents and the IAM

June 29, 2017
Victory for Customer Service Agents

Victory for Airline Customer Service Agents and the IAM

The Senate Commerce Committee Thursday approved customer service assault language into their Federal Aviation Administration Reauthorization Bill. This language will help protect Customer Service Agents (CSAs) against physical abuse.

The IAM applauds both the House and Senate for including this language, along with the 10-hour rest rule for flight attendants, into their bills. But, unlike the 10-hour rest rule for flight attendants, which was lobbied for by a coalition of unions, the IAM was the only union who fought for the inclusion of the language protecting CSAs.

“I commend our legislative team and our members for fighting vigorously to get this language included in both versions of the House and Senate FAA bills,” said Transportation GVP Sito Pantoja.