Free and Confidential 

What is the Employee Assistance Program?

Many of us face painful, challenging personal problems at some point in our lives. Fortunately, your labor union offers a pro- gram that can be of enormous help to us during difficult times.

The Employee Assistance Program – EAP offers free, professional, confidential help for employees and their families when a personal problem develops.

How Do I Know When I Really Have A Problem?

We all have ups and downs. It’s not always easy to decide when to ask for help.
Your EAP representative can help you determine whether you need to take action. Remember, it’s better to deal with a problem before it becomes overwhelming.

Ask yourself these questions.

  • Do I think about the problem frequently or, am I always worried about the same thing?
  • Am I just telling myself the problem “isn’t that bad and it’ll just go away,” but it doesn’t?
  • Do I feel tired, frustrated, depressed, angry, or sick?
  • Is my job performance or dependability being affected?
  • Do I feel like giving up?
What Services Does The EAP Provide?

Your EAP staff will work with you to find a resource that most appropriately addresses your situation, and to develop a plan of action to meet your needs.

The EAP representative will also follow up with you to ensure that you are getting the help you need and that you are satisfied with the referral.

With What Kind of Problems Can EAP Help?

The IAM/EAP representative can assist with a referral to a mental health professional or resource when a member may experience a range of personal problems.

• Depression / Anxiety
• Grief & Loss
• Alcohol / Drug Dependence • Gambling
• Addictive Behavior
• Sexual Abuse
• Divorce
• Debt Management
• Elder Care
• Trauma Reactions
• Domestic Violence
• Eating Disorders
• Child / Teen Conduct
• Marital Relationships

What Will This Cost?

The services of the EAP itself are free.

If referral to a community service provider is necessary, your EAP representative will work with you to make effective use of health insurance benefits.

Is The EAP Really Confidential?

The program is voluntary and confidential. (There are rare exceptions to confidentiality required by the laws of your community).

You are in control of the course of action you decide to take. Your EAP staff will work with you to find a course of action that works for your situation.

Company and Union EAP’s

Help is available not only through your union, but also through a program provided by the Company. Union Members may seek assistance from either EAP.

The Next Step Is To Call EAP

You can contact any EAP Representative at any time, seven days a week. 

South East Region – Dulles

Joe Washburn: PHL, BWI, DCA, IAD, MCO, FLL, TPA, RSW

(856) 725-6036

East Coast Region – Newark

Victor Acosta, Regional Staff

(201) 640-0498

Who to Call for Help

Joe Washburn: PHL, BWI, DCA, IAD, MCO, 

(856) 725-6036


Victor Acosta, East Coast Region – Newark
(201) 640-0498



Kevin Brooks   (678) 468-8813


LaDonna Evans-Ampadu   (508) 612-2145

Maryann Murray   Call Operations


Mike McCarthy   (410) 859-2606

Wayne McCloud   Call Operations


Joe Washburn   (856) 725-6036


Victor Acosta / Regional   (201) 640-0498

Pat Capasso   Call Operations

Bill Gula   (201) 207-8963

Russel Rolack   (201) 759-0797

Willie Montoya   (908) 745-1632

Grace DiBartolo   (201) 747-4026 


Laura “Missy” Rifae   (571) 246-3767

Theresa Whitcomb   (703) 981-4979

Melanie Molek-Trostle   (717) 968-1825

Dave Davis   (703) 586-2784

Adriana Picasso (Spanish)   (703) 987-0128

Nancy Catudal   (703) 477-8740


Victor Acosta / Regional   (201) 640-0498


Miguel Martinez   (201) 736-1851

Rhonda Zahra   (321) 689-1884

Liz Rodriguez   (407) 791-7656


Kim Kafel   (610) 517-2350

Joe Washburn   (856) 725-6036


Randy Westmoreland  (919) 840-4000