To all Fleet Service Association Members employed at American Airlines:We are contractually permitted to begin Section 6 Negotiations with American Airlines in September of this year. In preparation for those negotiations, we will be surveying all Association Members...
New DOT Rules Promise to Make Air Travel Less Horrible
New DOT Rules Promise to Make Air Travel Less Horrible
New DOT Rules Promise to Make Air Travel Less Horrible
In a display of solidarity, members of the Machinists Union joined flight attendants in nationwide rallies held at over 30 major airports across the United States on Tuesday. The collective action, organized as part of the Worldwide Flight Attendant Day of Action, aimed to bring attention to the ongoing labor negotiations affecting over two-thirds of flight attendants at several major airlines.
Flight attendants from United Airlines, Southwest Airlines, Alaska Airlines, Air Wisconsin, American Airlines, Omni, and Frontier, represented by three different labor unions, took to the picket lines in cities including New York City, Orlando, Miami, San Francisco, Charlotte, Washington DC, Dallas, Atlanta, Chicago, Boston, Cleveland, Las Vegas, Los Angeles, and more.
The protests underscored the pressing issues at hand as flight attendants push for fair and just contracts amidst negotiations with their respective airlines. In total, the unions participating in the day of action represent more than 100,000 flight attendants at all major airlines in the United States.
“Our time is now!” declared AFA Alaska President Jeffrey Peterson. “Alaska Flight Attendants today backed up our fight for an industry-leading contract with a 99.48% strike vote. And we’re out on the picket line demonstrating that we’re ready to do whatever it takes to get the contract we deserve. There’s no excuse: Alaska management has the money to buy another airline, they certainly have the money to invest in Flight Attendants. We have a simple message for management: Pay us, or CHAOS!”
Flight attendants at Alaska Airlines, represented by the Association of Flight Attendants-CWA (AFA-CWA), voted overwhelmingly in favor of a strike authorization should management fail to agree to significant improvements. The last time Alaska Airlines Flight Attendants went on strike was in 1993, when Flight Attendants took over the schedule using AFA’s trademarked strike strategy, Creating Havoc Around Our System™ or CHAOS™.
“Alaska Flight Attendants are fired up and ready to go,” emphasized AFA International President Sara Nelson. “You can’t fly without Flight Attendants. If Alaska management doesn’t remember what happens when you disrespect Flight Attendants, we are ready to show them. It’s past time for a fair deal.”
“We are not a line item on a balance sheet,” stated Melinda Beal, president of the AFA Cleveland chapter, as reported by Axios. She highlighted the challenges faced by flight attendants, including longer hours with little rest between shifts, eroding wages due to inflation, and airlines reaping billions in profits. Beal emphasized the demand for raises and the challenge to the pay structure.
The demonstrations are not strikes, though that’s the next step. The industry norm is that attendants don’t get paid until the plane doors close. Union members are calling for full pay for their work during boarding or deplaning and for time on the ground between back-to-back flights. In 2022, Delta Air Lines became the first U.S. airline to pay flight attendants during boarding, but at only half their standard rate.
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New DOT Rules Promise to Make Air Travel Less Horrible
25 April 2024
WASHINGTON — The U.S. Department of Transportation, led by Secretary Pete Buttigieg, announced sweeping new regulations on Wednesday, requiring airlines to offer automatic cash refunds for significant delays and cancellations, marking a major shift towards enhanced passenger rights.
“Passengers deserve to get their money back when an airline owes them – without headaches or haggling,” said U.S. Transportation Secretary Pete Buttigieg. “Our new rule sets a new standard to require airlines to promptly provide cash refunds to their passengers.”
Currently, airlines can offer passengers non-monetary refunds, such as free miles, for things like flight cancellations, delayed baggage, and poor Wi-Fi connections. The new rules will require airlines to refund the money passengers have paid for these services without requiring those passengers to ask for cash refunds.
“Airlines must automatically issue refunds without passengers having to explicitly request them or jump through hoops,” stated Secretary Buttigieg, emphasizing the new mandate to simplify and ensure fairness in the refund process.
“Up until now, even though technically you’re already supposed to be able to get your money back for cancellation, you have to really fight for it,” Buttigieg said about the new rules. “A lot of times, what the airline would do is they’d say, ‘OK, well, here’s 5,000 miles,’ and that might sound great if you’re not aware that 5,000 miles is worth, say, $50 and you’re actually entitled to 400 bucks in a ticket refund,” Secretary Buttigieg explained.
The new rules will also eliminate the frustration of hidden and surprise fees by requiring airlines to disclose all costs upfront during the booking process. This transparency ensures that passengers can make informed decisions about their travel options, free from unexpected charges at the time of purchase or check-in.
“Today’s announcements will require airlines to both provide passengers better information about costs before ticket purchase, and promptly provide cash refunds to passengers when they are owed — not only saving passengers time and money, but also preventing headaches,” Buttigieg said.
Machinists Union District Legislative Director David Roderick expressed strong support for the new regulations, noting their broader impact on the industry and workforce. “These regulations are a win-win for everyone involved,” Roderick said. “Better treatment of passengers directly contributes to more profitable airlines, which translates to more good-paying union jobs. This is exactly the kind of legislation our members should champion.”
Since 2021, the Department of Transportation has implemented several sweeping new airline regulations aimed at protecting the flying public. Under Secretary Pete Buttigieg, the DOT has advanced the largest expansion of airline passenger rights, issued record fines, and returned more money to passengers than ever before.
Thanks to initiatives imposed by the Department of Transportation, all major U.S. airlines now guarantee free rebooking and meals, with most offering hotel accommodations for significant delays. These guarantees are all enforceable by the DOT.
In 2023, the U.S. achieved a record-low flight cancellation rate of under 1.2% despite high travel volumes. DOT is also reviewing airline privacy practices and loyalty programs aimed at further expanding passenger rights and transparency.
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